By tapping the menu “Professional”, you will see the name of your HCP at the top and the chat bar at the bottom. Via this menu you can enter and send a chat message to your HCP. You can also see the messages that you receive from them.

By clicking the “info” (i) button next to the name of your HCP, you can access further contact options and information like opening hours, phone number, e-mail and contact address.

It’s not always easy to make time for face-to-face appointments with your hearing care professional. That’s why TeleCare lets you solve issues without having to visit your hearing care professional – they can send you a new setting for your hearing aids remotely. This new setting will appear in the chat menu where you can apply the new setting.

You also have the possibility to arrange a virtual appointment where your hearing care professional can start a video call, establish a remote connection to your hearing aids and adjust the settings instantly as if you were meeting them in person.

Informing your hearing care professional regularly about your level of satisfaction increases the quality of the support you get and ensures that you get the best out of your hearing aids. By tapping the menu “Satisfaction”, you can rate your daily satisfaction. Choose one of the 5 smileys and share this information with your hearing care professional. This data allows them to understand your needs and support you.